google-site-verification=HhUSz1DDf5bzbNqa-QlUZQcEN5I6_KcB4HWx3W6l-OM
 
general-faqs- Urban-Green-Farms.jpg

FAQS

GENERAL

SCHOOLS

Where do you ship? How long will it take to get my order?

We provide nationwide delivery to all major metropolitan regions* (excluding some rural areas and NT). Depending on your location, we generally despatch stock within three days of purchase, as long as we have all the stock on hand. Delivery usually takes about 7-10 days to receive, depending on your location. 

I'm a business, do you accept Purchase orders?

Absolutely, as long as you have an ABN and business name, we can issue you a manual invoice. Please email - orders@urbangreenfarms.com.au


Do you HAVE A PHYSICAL STORE? 

Unfortunately we don't have a store front, however if you are Melbourne based, we have several setups available for viewing on request. All our Aquaponics, Hydroponics, Vertical Gardens and other products are as seen on our website.

Do you provide warranty?


All of our products come with a standard manufactures warranty. If you need to contact us regarding a product still in it's warranty period please email info@urbangreenfarms.com.au 

Urban Green Farms provides a specialised course outline for both Hydroponics and Aquaponics. Our course outline has been created with the help and input of our international partners. Our adapted and specialised course fits right in with grade 4- 5 science and sustainability studies. Our course outline has been developed with the "teacher" in mind.
 
We understand that teachers and educators are already time poor and face many challenges. We make it easy to learn, grow and discover the world of Aquaponics, by providing free-shipping and installation* (Install limited to Melbourne Metro). We also provide teachers and educators across Australia with  online support and training*.

Why teach with the aquasproutS?

The Aquasprouts is the most practical Aquaponics system for education purposes. It's patented design makes it easier to move around, experiment with and is very visually appealing. The Aquasprouts comes with an established education framework that allows students and teachers access to both theory and practical learning. This unique program is one of a kind. Visit www.aquasprouts.com.au for more info and FAQ's.


Where do I get started?

When you order an Aquasprouts you will receive two boxes. We provide you with a user manual for easy setup and a range of online and offline resources. Visit our page on the Aquasprouts and Aquaponics to learn more. If you would like to order via customer service or chat with our experts, email info@urbangreenfarms.com.au or call Andrew on 0431060155.

DO you have Trading terms and accept PO's?

Absolutely, if your school requires a quote and to invoice from a PO, we will organise that for you. Depending on your school's account payment cycles, we will work with your school to ensure that we meet mutual terms for payment. They can vary between 7,14, 30 days. Click here to enquire about payments and invoicing.

Are your other products school friendly?

Yes, our products are used across a range of Australian schools, Kindergartens, Tech and Universities. To learn more about our other products visit our learn tab to check out the Urbipod, Own Grown and Urban Green Gardens. 

What we do for schools?